1.1 Can I buy tickets via joshuaradin.co.uk?
1.2 I've never heard of CrowdSurge. Is it a proper ticket agency?
1.3 What happens once I have purchased my tickets?
1.4 What if tickets aren't available for the date I want?
1.5 What if I am having problems with the checkout process?
1.6 What happens if I have problems once my tickets have been confirmed by Crowdsurge?
1.7 I've purchased tickets – where are they?
1.8 I want to amend my ticket order?
1.9 How do I view the Crowdsurge FAQs?
1.10 How do I contact Crowdsurge?
1.11 How do I view the Crowdsurge Terms and Conditions?
1.1 Can I buy tickets via joshuaradin.co.uk?
You can now buy tickets via joshuaradin.co.uk. Our ticketing service is powered by Crowdsurge. Simply click on the date you wish to purchase a ticket for, select the available tickets and proceed with payment. All transactions will go via our secure payment system.
1.2 I've never heard of CrowdSurge. Is it a proper ticket agency?
All Crowdsurge tickets are sourced directly from promoters and venues. Crowdsurge is not an auction site. You can check out their ‘about’ page for more info here http://crowdsurge.com/index.php?menu=about. You can check their FAQs here http://crowdsurge.com/index.php?menu=faq and Terms and Conditions here http://crowdsurge.com/index.php?menu=tandc at any time.
1.3 What happens once I have purchased my tickets?
You will receive a transaction confirmation email from joshuaradin-cs@warnerartists.com. This is not confirmation of your ticket purchase. Your ticket purchase confirmation email will come from Crowdsurge. Only once you have received this is your ticket purchase confirmed.
1.4 What if tickets aren’t available for the date I want?
If tickets aren’t available for selection, this unfortunately means the seats have sold out.
1.5 What if I am having problems with the checkout process?
Please ensure all of your details, including your payment details, are correct. If you have persistent problems with the checkout page, you can contact our customer service team on joshuaradin-cs@warnerartists.com.
1.6 What happens if I have problems once my tickets have been confirmed by Crowdsurge?
All ticketing enquiries should be directed to Crowdsurge directly. All contact information can be found in your ticket purchase confirmation email. Alternatively you can view the Crowdsurge FAQs at http://crowdsurge.com/index.php?menu=faq or view their contact details at http://crowdsurge.com/index.php?menu=contact
1.7 I’ve purchased tickets – where are they?
Once you have purchased tickets and the order has been confirmed, please contact Crowdsurge with your enquiry. Crowdsurge contacts can be found here http://crowdsurge.com/index.php?menu=contact. Joshuaradin.co.uk cannot unfortunately help with any ticket enquiries once purchased.
1.8 I want to amend my ticket order.
Once your order has been confirmed please contact Crowdsurge with any ticket enquiries.
1.9 How do I view the Crowdsurge FAQs?
You can view the Crowdsurge FAQs any time at http://crowdsurge.com/index.php?menu=faq
1.10 How do I contact Crowdsurge?
You can view all Crowdsurge contacts details at http://crowdsurge.com/index.php?menu=contact
1.11 How do I view the Crowdsurge Terms and Conditions?
You can view the Crowdsurge Terms and Conditions at http://crowdsurge.com/index.php?menu=tandc
